cp44 Privacy Policy

When you register and use cp44, we collect certain categories of personal data. The table below summarises what we collect, at which point we collect it, and why it is necessary.

cp44 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers, unless specifically required by applicable law or regulation and only with your explicit consent.

Data provided by you during registration must be accurate and kept up to date. If your contact details change — particularly your registered Bangladeshi mobile number — update them promptly via your account settings or by contacting support. Inaccurate data may delay withdrawals and complicate identity verification.

cp44 uses personal data only for the specific purposes for which it was collected. We do not process your data in ways that are incompatible with those purposes. The principal uses of your personal data are set out below.

• Account creation and management: Your identity and contact data are used to create and maintain your cp44 account, send you account-related notifications, and deliver OTP codes for secure login and sensitive actions.
• Payment processing: Financial data is used to process deposits from and withdrawals to your bKash, Nagad, Rocket, Upay, or bank account. We verify that payment details belong to you as part of our anti-money-laundering obligations.
• Age and identity verification: cp44 is an 18+ platform. Identity data is used to confirm that all players meet the minimum age requirement and that their identity matches the payment method registered on the account.
• Fraud prevention and platform security: Technical and transaction data are used to detect and prevent fraudulent activity, multi-accounting, collusion, and money laundering. Automated risk-scoring tools may flag unusual patterns for manual review.
• Responsible gaming monitoring: Transaction and session data are used to identify players showing signs of problematic gambling behaviour, enabling our team to reach out proactively with responsible gaming tools and information.
• Legal and regulatory compliance: cp44 is required to retain certain records and to report specific transaction types in accordance with applicable financial crime prevention obligations. This use of your data is non-negotiable and cannot be opted out of.
• Service improvement: Aggregated, anonymised usage data is used to understand how players navigate the platform, which games are most popular, and where technical or UX improvements are needed. This analysis does not identify individual players.
• Customer support: Communications data from live chat and email interactions is used to resolve your queries, improve support quality, and serve as a record in the event of a dispute.

cp44 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without the opportunity for human review. If an automated system flags your account for investigation, a member of the compliance team will review the case before any material action is taken.

cp44 does not sell, rent, or trade your personal data. However, to operate the platform effectively and meet our legal obligations, we share certain data with carefully selected third-party service providers and, where required by law, with authorities. All third-party data sharing is governed by written data processing agreements that require those parties to handle your data securely and in accordance with applicable data protection standards.

Categories of third parties with whom data may be shared:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive only the financial data necessary to process your transaction. They operate under their own privacy policies and are responsible for data they independently collect.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Spribe, and Ezugi receive anonymised session and game-round data to facilitate game delivery and RNG certification. They do not receive your identity or financial data from cp44.
• KYC and identity verification providers: Where third-party identity verification tools are used to assist with document checks, those providers receive only the documents and data required to complete the verification. Results are returned to cp44 and the data is not retained by the provider beyond the verification window.
• Fraud and risk management systems: Anonymised transaction and device data may be processed by third-party fraud detection engines. These systems do not receive full identity records; they process behavioural and technical signals only.
• Cloud infrastructure and hosting: cp44's platform infrastructure is hosted on secure cloud servers. The infrastructure provider processes technical data as a processor under our instructions and has no independent access to player personal records.
• Legal and regulatory authorities: cp44 will disclose personal data to law enforcement agencies, financial intelligence units, or courts when required to do so by a valid legal order, warrant, or applicable regulatory obligation. We will notify you of such a disclosure where legally permitted to do so.

cp44 will never share your personal data with third-party advertisers, data brokers, social media platforms, or marketing networks without your explicit, separately obtained consent. No such consent is currently requested or required during registration.

cp44 uses cookies and similar technologies (local storage, session tokens) to operate the platform, keep you logged in securely, and understand how the site is used. A cookie is a small text file placed on your device by the website you visit. It does not contain executable code and cannot access other files on your device.

Types of cookies used by cp44:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, CSRF protection tokens, and load-balancing cookies. You cannot opt out of essential cookies while using cp44.
• Functional cookies: Remember your preferences such as language setting, odds display format, and last-visited game category. These improve your experience but are not strictly necessary for the platform to operate.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the site — which pages are visited most, where users drop off, and which features are used. This data informs product improvements and does not identify individual players.
• Security cookies: Used to detect and prevent suspicious activity such as login attempts from unrecognised devices, session hijacking attempts, and automated scraping. These cookies are a component of our fraud prevention infrastructure.

cp44 does not currently use third-party advertising or retargeting cookies. If this changes in the future, this section of the Privacy Policy will be updated and you will be notified via the platform before any advertising cookies are placed.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging into your account and using core platform features. Deleting functional cookies will reset any stored preferences to their defaults.

cp44 also uses session tokens stored in browser local storage for authentication purposes on mobile-optimised views. These tokens expire automatically at the end of each session and are cryptographically signed to prevent tampering.

cp44 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

Technical security measures include:

• SSL/TLS encryption for all data in transit between your device and cp44 servers.
• AES-256 encryption for sensitive data fields stored in the database, including payment account references and identity document data.
• Hashed and salted password storage — cp44 never stores your password in plain text. Even internal staff cannot retrieve your password; only a reset is possible.
• OTP-based two-factor authentication for sensitive account actions.
• Continuous server-side monitoring for intrusion attempts, anomalous access patterns, and DDoS activity.
• Regular independent security audits and penetration testing of platform infrastructure.

Organisational security measures include:

• Role-based access controls ensuring staff access only the data required for their specific job function.
• Mandatory security training for all staff who handle player data.
• A formal data breach response procedure: in the event of a confirmed data breach affecting player personal data, cp44 will notify affected players within 72 hours of becoming aware of the incident, detailing what data was affected and what remedial steps have been taken.

While cp44 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure: use a strong, unique password, do not share your credentials, and contact support immediately if you suspect unauthorised access to your account.

Player data is stored on servers located in secure data centres. Data is not transferred outside the relevant jurisdiction unless required to do so by a third-party service provider operating under a valid data processing agreement that guarantees equivalent protection standards.

As a cp44 player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or send a written request to [email protected]. We will acknowledge your request within 5 business days and aim to complete it within 30 days.

• Right of access: You may request a copy of the personal data cp44 holds about you, including what categories of data we hold, for what purposes, and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For identity data, correction may require submission of updated documentation.
• Right to erasure: You may request that cp44 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been unlawfully processed. This right is subject to legal retention obligations — cp44 is required by law to retain certain transaction and identity records for defined periods and cannot delete them on request during that period.
• Right to restrict processing: You may request that cp44 pause processing of your data while a rectification or objection request is being considered.
• Right to data portability: You may request your personal data in a structured, machine-readable format (e.g., CSV) for transfer to another service provider, where technically feasible.
• Right to object: You may object to processing of your personal data for purposes based on legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Please note that exercising some of these rights may affect your ability to use certain features of cp44. For example, requesting erasure of your identity data while your account is active will require account closure, as identity data is essential for operating a real-money gambling account.

cp44 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The table below outlines the standard retention periods applied to each data category.

At the end of each retention period, personal data is securely deleted from active systems and any backup environments. Where data is anonymised rather than deleted, all direct and indirect identifiers are removed such that the remaining dataset cannot be linked back to any individual player.

If you request account closure, the closure is processed immediately and your account becomes inaccessible. However, cp44 is required by law to retain the categories listed above for the stated periods even after closure. Retained data is archived and access-controlled; it is not used for any active purpose during the retention period.

cp44 reviews this Privacy Policy periodically and updates it when our practices change, when new services are introduced, or when applicable legal requirements change. The "Last updated" date at the top of each section reflects the most recent revision.

When material changes are made to this Privacy Policy — changes that affect how we collect, use, or share your personal data in a significant way — we will notify registered players via an on-site notification displayed on the cp44 dashboard upon their next login. For major changes, we will also send a notification to the email address or mobile number registered on your account. Continued use of cp44 following the effective date of a revised policy constitutes acceptance of the changes.

We encourage you to review this page from time to time, particularly before making a large deposit or withdrawal, to stay informed about how your data is handled.

For all privacy-related enquiries, including data rights requests, questions about this policy, or concerns about how your data has been handled, contact the cp44 support team:

• Live Chat: Available 24/7 on cp44.bet — the fastest way to reach us.
• Email: [email protected] — for written requests requiring a documented response. Please use the subject line "Privacy Enquiry" to ensure correct routing.
• Support Hours: 00:00–23:59 BST (UTC+6), every day of the year.

This Privacy Policy is governed by and construed in accordance with applicable data protection principles. Where a conflict exists between this policy and a specific product or service term, the more protective provision for the player shall prevail.

cp44 is committed to resolving privacy complaints promptly. If you are not satisfied with how your complaint has been handled, you may escalate the matter through your account's formal dispute resolution process as described in the Terms & Conditions.