Responsible Gaming
at cp44

Problem gambling can develop gradually and is often difficult to recognise from the inside. cp44 monitors player behaviour patterns for signs of risk and may proactively reach out to players who show certain indicators. However, the most important first step is self-awareness. Below are some of the most common warning signs that gambling may be becoming a problem.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use the tools described in the sections below, or to contact our support team directly. You can also reach out to a trusted friend, family member, or mental health professional. Taking action early makes a meaningful difference.

cp44's responsible gaming monitoring system analyses gameplay patterns across all products — cricket betting, slots, live casino, Fortune Snake, and Mines — and generates alerts when statistical indicators suggest a player may be at elevated risk. Players who receive a responsible gaming outreach message from cp44 are encouraged to engage with it openly; it is a sign of care, not a punishment.

One of the most practical tools for staying in control of your gambling spend is a deposit limit. cp44 allows every player to set a maximum deposit amount on a daily, weekly, or monthly basis directly from their account settings. Deposit limits apply across all funding methods — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank transfers.

How deposit limits work:

• Setting a limit: Navigate to the Responsible Gaming section of your account settings. Select the time frame (daily / weekly / monthly) and enter the maximum amount in BDT (Bangladeshi Taka) you wish to deposit within that period.
• Immediate effect: Once set, a deposit limit takes effect immediately. If you try to deposit an amount that would breach your limit, the transaction will be declined and a notification will be shown.
• Reducing a limit: Reducing your deposit limit also takes effect immediately. This allows you to tighten your controls without any waiting period.
• Increasing a limit: Requests to increase an existing deposit limit are subject to a mandatory 24-hour cooling-off period. This delay is intentional — it gives you time to reconsider before raising your cap. The increase will only be applied after the 24-hour window has passed.
• Removing a limit: Removing a deposit limit entirely also requires a 24-hour waiting period before the removal takes effect.

We recommend starting with a conservative limit that reflects a realistic entertainment budget — an amount you are genuinely comfortable losing without it impacting your daily life, household expenses, or financial obligations. A common responsible gaming guideline is to allocate no more than 1–2% of monthly net income to gambling entertainment.

A time-out is a short-term break from gambling. If you feel you need some space — perhaps after a losing run, a stressful period, or simply to reset your perspective — the cp44 time-out feature lets you pause your account quickly and without any lengthy process.

Available time-out durations:

• 24 hours
• 3 days
• 7 days
• 30 days

During a time-out period, your cp44 account is fully suspended. You will not be able to log in, make a deposit, place any bet, or participate in any game. Any pending withdrawals that were already approved before the time-out was activated will continue to be processed to your registered bKash, Nagad, or bank account as normal.

Time-outs can be activated by contacting cp44 support via 24/7 live chat or by emailing [email protected] with the subject line "Time-Out Request". Support staff will activate the time-out on your account immediately upon receiving and verifying the request. If you need a break right now, live chat is the fastest route.

Once a time-out has been activated, it cannot be cancelled before the elected period ends. This is by design — a time-out is only effective as a responsible gaming tool if it provides a genuine, uninterrupted break. If you find that the standard time-out durations are not sufficient, consider activating a self-exclusion instead (see the next section).

Self-exclusion is the most serious responsible gaming tool available on cp44. It is designed for players who have identified that their gambling has become, or is at risk of becoming, a significant problem. Self-exclusion is a firm commitment to stop gambling on cp44 for a substantial period.

Self-exclusion options:

• 6 months: Your account is closed and fully inaccessible for a minimum of six months from the date of activation.
• 12 months: A one-year self-exclusion, recommended for players who have experienced repeated difficulties managing their gambling.
• 5 years: A long-term exclusion for players who need an extended, firm boundary.
• Permanent: Your account is permanently closed and can never be reopened. Remaining account balances will be returned to your registered payment method within 5–7 working days.

What happens during self-exclusion:

• Your account is immediately suspended and you are logged out of all active sessions.
• You will not receive any promotional emails, bonus offers, or marketing communications from cp44 for the duration of the exclusion.
• Any attempt to create a new account during a self-exclusion period is a breach of cp44's Terms & Conditions. cp44 employs identity-matching checks to detect and close any such accounts.
• Once self-exclusion has elapsed (for non-permanent options), you must contact support and complete a brief re-activation process before your account is reopened. This step ensures the decision to return to gambling is deliberate and considered.

To activate self-exclusion, contact our support team via live chat at any time or email [email protected] with the subject line "Self-Exclusion Request". Please include your registered mobile number and your chosen exclusion duration. The process takes effect within minutes of your request being received.

Beyond the core limit and exclusion tools, cp44 has built a broader set of player protection features into the platform. These features work in the background to support responsible play without requiring any action from the player.

If gambling is causing you distress, financial hardship, or relationship problems, please reach out for help. Seeking support is a sign of strength, not weakness — and the earlier you act, the easier it is to regain control.

Contact cp44 directly:

• Live Chat: Available 24/7, every day of the year on cp44.bet. Our trained support staff can activate limits, time-outs, or self-exclusion on your account immediately.
• Email: Send a message to [email protected] with the subject line "Responsible Gaming Help". We respond to all welfare-related emails within 2 hours during BST (UTC+6) business hours.
• Support hours: 00:00–23:59 BST (UTC+6), every day of the year — no exceptions.

External resources available to players in Bangladesh:

• National Mental Health Helpline (Kaan Pete Roi): A confidential emotional support line available to anyone in Bangladesh experiencing stress, anxiety, or personal crisis. Conversations are free and non-judgmental.
• Gamblers Anonymous: An international fellowship of people who share their experience, strength, and hope with each other to solve their common problem with gambling. Meetings and resources are available online.
• Your bank or mobile financial service provider: bKash, Nagad, Rocket, and Upay all offer the ability to place spending restrictions on accounts. Contact your provider directly to discuss options for limiting gambling-related transactions.
• A trusted person in your life: Sometimes the most effective first step is an honest conversation with a family member, friend, or religious leader you trust. Sharing the burden is often the beginning of recovery.

cp44 does not benefit from players who gamble beyond their means. Our long-term success depends on a community of happy, healthy players who enjoy the platform as entertainment. We take our responsibility to that community seriously, and we will always prioritise your wellbeing over any short-term commercial consideration.

Responsible gambling is not just about avoiding harm — it is also about making the most of gambling as a form of entertainment. The following tips are practical guidelines that can help you keep your relationship with gambling healthy and enjoyable.

• Set a budget before you start. Decide the maximum amount you are willing to spend before you open the platform. Once that amount is gone, stop — regardless of whether you are on a winning or losing run.
• Only gamble with money you can afford to lose. Never use rent, bill payments, grocery funds, or money earmarked for family expenses. Gambling should come from your discretionary entertainment budget only.
• Treat winnings as a bonus, not income. Gambling is not a reliable or sustainable source of income. Treating occasional wins as unexpected bonuses rather than expected earnings leads to a healthier mindset.
• Take regular breaks. Step away from the screen at regular intervals. Use the reality check reminder feature to prompt yourself. Even a 10-minute break can reset your perspective and prevent impulsive decision-making.
• Do not chase losses. Chasing losses — increasing bet sizes to recover previous losses — is one of the most common paths into problem gambling. Accept that losses are part of the game, log out, and come back another day.
• Balance gambling with other activities. If gambling is occupying an increasingly large share of your leisure time, consciously reintroduce other activities you enjoy — spending time with family, watching cricket, physical exercise, or hobbies.
• Never gamble when emotional. Avoid gambling when you are angry, upset, intoxicated, or under significant stress. Emotional states impair judgment and increase the risk of impulsive, high-stakes decisions.
• Use the tools available to you. Deposit limits, session limits, reality checks, and time-outs exist precisely for situations where self-regulation feels difficult. Using these tools is smart, not a sign of weakness.
• Keep gambling in perspective. Gambling is one form of entertainment among many. It should add enjoyment to your life — never dominate it. If you ever find yourself thinking about gambling when you should be focused on work, family, or other responsibilities, that is a signal worth paying attention to.

cp44 is proud to serve the Bangladesh gambling community with a platform built on transparency, fairness, and genuine care for player wellbeing. Whether you are following a BPL match, spinning through premium slot titles, or trying your hand at Fortune Snake and Mines, we want every session to be one you look back on positively.